NewRocket

Source dates: 2026-08-31

Explore NewRocket's services, available pricing and client experience, then compare the details against your project. Use the source links to check the scope and date of reported results.

Research by B2B Buyer Lab editorial team · Corrections

What to ask NewRocket before hiring

Can you share a recent project with a similar scope, industry and budget to ours?
What does the quote include, who will deliver the work, and what costs extra?
Which outcomes will you measure, and when should we expect the first deliverables?
Who on the delivery team has worked with our platform and integrations?

Category

Enterprise systems partners — enterprise-systems consulting — pure-play ServiceNow partner (PE-backed roll-up)

SOURCE RECORDED

Services

AI-first ServiceNow advisory, agentic AI implementation (incl. Claude integration), employee/customer/technology/security workflows, UX design, implementation, managed services

SOURCE RECORDED

Pricing

Pricing was not publicly available when we checked.

NOT VERIFIED

Founded

2016 (by Nathan Firth); current entity formed via 2021 Highmetric acquisition (Gryphon Investors-backed), combined company rebranded NewRocket 2022

SOURCE RECORDED

Team signal

~500 employees (third-party, Jul 2026)

SOURCE RECORDED

Platform partnerships

ServiceNow — Elite (Consulting & Implementation and Reseller segments; Build: Premier); CSAT 4.36/5 on directory; 2024 ServiceNow Partner of the Year (Employee Workflow, Americas — company-claimed); Anthropic partnership marketed — https://www.servicenow.com/partners/partner-finder/newrocket-llc.html

SOURCE RECORDEDCheck the linked directory and recorded date for credential details

Named practitioners

Harsha Kumar — CEO
Frank Palermo — COO
Jason Rosenfeld — Chief Growth & Alliances Officer

SOURCE RECORDED

Named clients

The Salvation Army · Sun Life · Scotiabank · European Space Agency · Canada Life · Bakkavor

PROVIDER REPORTED

Case-study claims

Customer stories for The Salvation Army, Sun Life, Scotiabank, European Space Agency, Canada Life (provider-claimed, mostly narrative)
1,000+ clients globally

PROVIDER REPORTEDnumbers are the provider’s own; not independently verified

Source register

Dates below describe individual source checks. A profile update is not a fresh check of every field. Spot an error? Submit a correction — substantive corrections are recorded in our public log.