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Agencies / Enterprise / NewRocket

NewRocket

newrocket.com · Vista, CA, USA

high

This is an evidence record, not a review. Every field below is either verified against the listed sources or explicitly marked as the provider’s own claim. This profile is free; payment never changes a fact on it.

Category
Enterprise systems partners — enterprise-systems consulting — pure-play ServiceNow partner (PE-backed roll-up)
PRIMARY SOURCE
Services
AI-first ServiceNow advisory, agentic AI implementation (incl. Claude integration), employee/customer/technology/security workflows, UX design, implementation, managed services
PRIMARY SOURCE
Pricing
Pricing was not publicly available when we checked.
NOT VERIFIED
Founded
2016 (by Nathan Firth); current entity formed via 2021 Highmetric acquisition (Gryphon Investors-backed), combined company rebranded NewRocket 2022
PRIMARY SOURCE
Team signal
~500 employees (third-party, Jul 2026)
PRIMARY SOURCE
Platform partnerships
  • ServiceNow — Elite (Consulting & Implementation and Reseller segments; Build: Premier); CSAT 4.36/5 on directory; 2024 ServiceNow Partner of the Year (Employee Workflow, Americas — company-claimed); Anthropic partnership marketed — https://www.servicenow.com/partners/partner-finder/newrocket-llc.html
PRIMARY SOURCEdirectory-verified entries are platform-computed credentials
Named practitioners
  • Harsha Kumar — CEO
  • Frank Palermo — COO
  • Jason Rosenfeld — Chief Growth & Alliances Officer
PRIMARY SOURCE
Named clients
The Salvation Army · Sun Life · Scotiabank · European Space Agency · Canada Life · Bakkavor
PROVIDER REPORTED
Case-study claims
  • Customer stories for The Salvation Army, Sun Life, Scotiabank, European Space Agency, Canada Life (provider-claimed, mostly narrative)
  • 1,000+ clients globally
PROVIDER REPORTEDnumbers are the provider’s own; not independently verified

Source register

All sources accessed 2026-08-31. Spot an error? Submit a correction — reviewed by a human, logged publicly.

  1. https://www.servicenow.com/partners/partner-finder/newrocket-llc.html (accessed 2026-08-31)
  2. https://www.newrocket.com/about (accessed 2026-08-31)
  3. https://www.prnewswire.com/news-releases/highmetric-acquires-newrocket-301359129.html (accessed 2026-08-31)
  4. https://tracxn.com/d/companies/newrocket/__rmwnIR8dz0qz4VEqLwfgAQLaoJEuBqjbMBGPt3B8ZJs (accessed 2026-08-31)